• On a general note, we strongly recommend that you take out your own travel insurance
• The customer may cancel up to 28 days before the tour start date and choose one of the following options:

  • You may have your tour deposit payment transferred to a future booking, and any remaining amounts paid will be refunded to you. Please note that accommodation deposits cannot be returned as these are paid directly to our suppliers.

  • You may opt for a gift voucher to the value of your tour deposit payment, which can then be transferred to another person. Any remaining amounts paid will be refunded to you. Please note that accommodation deposits cannot be returned as these are paid directly to our suppliers.

• We are also happy to change all participant names on a booking, so that there is full flexibility regarding who can join the tour (please note maximum numbers apply as per the original booking, due to vehicle capacity).

• The tour deposit payment which we retain for you must be used within two years of your cancellation date. The new booking must be for the same duration as, or longer than, the original booking.

• Should the customer cancel the tour less than 28 days before their tour start date, refunds do not apply and the booking deposit cannot be re-used.
• Where the customer wishes to modify the tour arrangements after Desmond Tours had confirmed the booking, any additional costs that have been incurred by Desmond Tours, will be charged to the customer.
• A booking is valid for the amount of people indicated in the original booking confirmation. If, for any reason, you wish to amend your group size, you must contact us by email and we will try to make arrangements, which will be subject to availability. 
• You need to notify us by email about any changes to your arrival or departure times. We cannot be responsible for any cancellations of all or part of your tour or for any delays or expenses which arise as a result of such changes in arrival or departure times.

Desmond Tours’ Liability to the Customer 

• Although we take the greatest care to ensure that everything runs smoothly on your trip, accidents can happen. For this reason, we strongly encourage you to take out adequate insurance cover prior to travel for loss or damage to personal property, personal injury or illness, medical expenses and cancellation expenses. Please note that neither Desmond Tours, its employees nor its agents can accept any liability relating to personal injury or illness, loss or damage to personal equipment, or any other unforeseen events that occur during your tour.
• Unless previously arranged, Desmond Tours will not provide child seats. According to EU regulation children under the age of twelve, and shorter than 4’5″ must use a child seat to travel in a vehicle. It is your responsibility to let us know if anyone on board requires a child seat.
• You must let us know about any mobility issues when booking your tour. It is your responsibility to let us know if anyone on board requires a specifically adapted vehicle or special assistance. 
• Luggage is carried at the owner’s risk throughout the tour unless insured. Hand baggage and personal items such as but not limited to coats, cell phones, umbrellas and cameras are entirely in the care of the participants.
• It is your responsibility to have all necessary visas, passports, permits and certificates required for your selected itinerary and to comply with all applicable laws.
• Any imagery/media which you capture and share with us (e.g. either by email or on social media), may be used by Desmond Tours without charge. Similarly, during your tour, your tour guide may take photographs and films of you for bona fide promotional or marketing purposes, i.e. for website use, brochures or on social media. If you prefer not to be featured, you must indicate this to us in writing by sending an email.
• Our website contains statements representing its honest belief that the facts as shown are correct.
• All offers are subject to availability.

Third Party Bookings

• Unless otherwise arranged, your tour does not include entry to any visitor centre, business or other third-party service which we may visit or use during your tour. 
• All additional bookings must be made by you in advance of the visit where required by the third-party business. It is your responsibility to manage those bookings i.e. using correct names for tickets, retaining tickets and having them with you, as required. 
• Special Requests, such as diet, room location, twin or double bedded room, or a particular facility, should be indicated in writing at the time of booking. Where special requests relate to components of a tour operated by a third party such as a hotel etc., we will pass your request on to the hotel or other third party supplier but cannot guarantee that it will be accommodated. 

Additional Charges and Exclusions

• Additional charges apply for transfers before 8am and after 10pm. This is to cover additional expenses for driver accommodation, so we can ensure that your driver guide is well rested for your tour. 
• For a full list of inclusions and exclusions, please view our “What’s Included” page.

Desmond Tours is operated by:

Desmond Phelan, sales@desmondtours.com, 00353 86 106 2726

Loon, Castlecomer, Co Kilkenny, R95 DN66, Ireland 

Company Registration Number 639615